The Department of the Future
by Gareth Wynne
Capgemini has just published an interesting report based on their research since 2008 exploring the challenges facing public services and how the civil service will need to adapt to meet them.
A number of the key lessons they highlight mirror The Innovation Unit’s own experience of research and programme design & delivery e.g. citizen insights should be used to shape services and tailoring services to the needs of particular groups and individuals can dramatically reduce cost per outcome.
They highlight that in reshaping delivery there are three models to choose from – centrally managed, networked delivery and service-user choice. The report argues that correctly defining outcomes, policy choices and delivery strategy can be transformative and describes six levers that government can pull to improve policy and customer outcomes.
Full report available here (you will need to register on site to download).