Launch of The Engagement Ethic

December 15, 2009 at 10:13 am 4 comments

by John Craig

We launched a think piece today about the potential of co-operatives and mutuals for public services.  Happily, it has already been picked up by the Guardian and discussed on Radio 4’s Today programme.  You can read the paper here and the press release here.

The piece argues that supermarket-style approaches have taken public services so far, but the next phase of improvement relies on their ability to engage and inspire citizens and staff.  It suggests that – rather than taking inspiration from Easyjet – public services might look to John Lewis for an example of how to engage staff and citizens.

The think piece suggests that people will only encourage people to take more responsibility for their own health, learning and carbon footprint if people are given greater rights to shape the work of local public services.  It argues that public services need to strengthen their ethic of engagement by giving citizens and staff greater voice in decision-making.  If not, while public services are improving, the risk is that remain something done to the public rather than with the public.


Entry filed under: Government Departments, Innovation Policy, Public Services, Research, Third Sector Innovation. Tags: , , , .

The Future (of Schooling) is Already Here Tessa Jowell cites The Engagement Ethic

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